What is Coaching?

By following the Coaching tenet of People-Based Patient Safety®, employees learn how to increase interdependent problem-solving by monitoring their co-workers activities and by providing helpful feedback that supports safe behavior.

C-O-A-C-H is a method Dr. Geller recommends to enhance the coaching process:

 

  • • Care — Employees must actively care about the people they work with,
    because they depend on each other to provide quality healthcare.

  • • Observe — They must observe the actions of their co-workers to notice
    errors when they occur.

  • • Analyze — They should analyze the actions to determine how they could
    be done differently to avoid errors.

  • • Communicate — The most important step is to communicate with
    co-workers to discuss concerns and help them avoid mistakes.

  • • Help — Finally, they should always be ready to help their coworkers to
    ensure patients get quality care.

These five steps help build a Total Safety Culture, in which caregivers trust each other and communicate openly about possible errors and close calls.

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The People-Based Patient Safety®: Enriching Your Culture to Prevent Medical Error is an indispensable guide filled with ideas and case studies that explain how to apply "ACTS"-the specific skills that raise staff awareness about working safely and avoiding errors.

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